Privacy Policy
Last updated: 10 June 2026
This Privacy Policy explains how Wilbest Limited, trading as Wilbest (“Wilbest”, “we”, “us” or “our”), collects, uses, stores, shares and protects personal information when you use our website, mobile application, EV charging platform, EV charging services, payment services, installation services, support services, or otherwise interact with us.
By using our website, app, EV charging stations, platform, or services, you agree that we may collect, use, store and disclose your personal information in accordance with this Privacy Policy.
1. Personal information we collect
We may collect personal information from you when you visit our website, create an account, use the Wilbest app or EV charging platform, start or complete a charging session, make a payment, purchase Credits, request a refund, contact our support team, request a quote, purchase equipment, arrange installation, or communicate with us.
The types of personal information we may collect include:
Contact details: your name, email address, phone number, address, company name, and other contact details.
Account information: your username, password, account settings, app preferences, linked vehicles, RFID cards or other charging identifiers, fleet account details, and authorised users linked to your account.
Charging information: charging station used, charging session start and end time, energy consumed, charging duration, idle time, charging status, fault logs, connector type, payment or Credit usage, tariff applied, receipts, invoices, and support records.
Vehicle and technical information: vehicle make or model if provided by you, charging connector information, charger compatibility information, device identifiers, IP address, browser type, operating system, app version, location data related to charging stations, and technical logs.
Payment and Credit information: payment method type, transaction references, Credit top-up amounts, Credit balance, refund requests, receipts, billing history, and payment status. We do not store full credit card numbers where payments are processed by a third-party payment provider.
Installation and service information: site address, property access details, electrical information, photos or documents you provide for site assessment, installation notes, maintenance records, and warranty or support details.
Marketing and communication information: your preferences for receiving updates, offers, newsletters, surveys, and other communications from us.
2. How we collect personal information
We may collect personal information:
Directly from you: when you submit a form, create an account, use our app, top up Credits, start a charging session, contact us, purchase products, request installation, or ask for support.
Automatically through our systems: when you use our website, app, charging stations, EV charging platform, payment systems, or support tools.
From third parties: including payment providers, site owners, fleet administrators, installers, contractors, technology providers, roaming or charging platform providers, and business partners where necessary to provide our services.
From public sources: where relevant for business enquiries, site assessments, compliance, or verification purposes.
3. How we use your personal information
We may use your personal information to:
Provide, operate and improve our website, app, EV charging platform and EV charging services.
Create, manage and verify your account.
Enable you to find charging stations, start and stop charging sessions, monitor charging activity, and receive receipts.
Process Credit top-ups, payments, invoices, refunds, adjustments and account balances.
Authenticate charging sessions through app, QR code, RFID, vehicle identification, fleet account or other approved methods.
Provide installation, maintenance, support, warranty and technical services.
Respond to enquiries, support requests, refund requests, complaints and feedback.
Monitor charger performance, diagnose faults, improve uptime, manage network reliability, and maintain safety.
Prevent fraud, misuse, unauthorised access, payment failure, or breach of our terms.
Comply with legal, accounting, tax, safety, reporting and regulatory obligations.
Send service messages, account notices, charger status updates, receipts, payment reminders and important operational communications.
Send marketing communications where permitted by law. You may unsubscribe from marketing emails at any time.
Analyse usage trends, improve our products and services, and develop new EV charging, payment, fleet, solar and energy solutions.
4. Payment processing and Credits
If you purchase Credits or make a payment through our app, website or payment system, payment information may be collected and processed by a third-party payment provider. We may receive limited payment information such as payment status, transaction reference, payment method type and receipt information.
Wilbest does not normally store full credit card numbers. You should refer to the relevant payment provider’s privacy and security terms for more information about how your payment details are processed.
5. Cookies and analytics
We may use cookies, pixels, analytics tools and similar technologies to operate our website, remember your preferences, understand website performance, improve user experience, and support marketing or advertising activities.
You can usually adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.
6. Sharing personal information
We may share your personal information with:
Payment processors, banks and payment gateway providers.
EV charging software, cloud hosting, app, data storage, monitoring and technology providers.
Installers, electricians, maintenance contractors, service providers and support partners.
Site owners, property managers or fleet administrators, where necessary to manage charging services, access, billing, reporting or support.
Professional advisers, insurers, auditors, accountants, lawyers and consultants.
Government agencies, regulators, law enforcement bodies or dispute resolution bodies where required or permitted by law.
Related companies, business partners, or a purchaser or potential purchaser of all or part of our business, assets or platform.
We will only share personal information where reasonably necessary for our business purposes, to provide our services, to comply with the law, or where you have authorised us to do so.
7. Overseas disclosure and cloud storage
Some of our service providers may store or process information outside New Zealand. Where personal information is disclosed or stored overseas, we will take reasonable steps to ensure that your information is protected in a manner consistent with the Privacy Act 2020 and this Privacy Policy.
8. Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. These steps may include access controls, secure systems, encryption, monitoring, staff training and contractual protections with service providers.
However, no method of electronic transmission or storage is completely secure. You are responsible for keeping your account login details secure and for notifying us promptly if you believe your account has been accessed without authorisation.
9. Retention of personal information
We will keep personal information for as long as reasonably required for the purposes for which it was collected, including to provide our services, maintain business records, resolve disputes, process refunds, meet tax and accounting requirements, comply with legal obligations, and protect our rights.
When personal information is no longer required, we will take reasonable steps to delete, de-identify or securely archive it.
10. Accessing and correcting your personal information
You may request access to the personal information we hold about you, or request correction of that information, by contacting us.
We may need to verify your identity before responding to your request. We will respond to access and correction requests in accordance with the Privacy Act 2020.
11. Marketing communications
We may send you marketing communications about Wilbest products, EV charging services, payment solutions, solar solutions, offers, updates or events where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us. We may still send you important service, account, safety, payment or legal notices.
12. Children
Our services are not intended for use by children under 18 without appropriate consent or supervision. If you create an account or use our paid services, you confirm that you are at least 18 years old or have authority from a parent, guardian, employer or account holder.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website or app with the “Last updated” date. Your continued use of our services after any update means you accept the updated Privacy Policy.
14. Contact us
If you have any questions, requests or complaints about this Privacy Policy or how we handle personal information, please contact us:
Wilbest Limited
Email: info@wilbest.co.nz
Phone: 0800 945 237
Location: Auckland, New Zealand
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in New Zealand.
EV charging and energy solutions across New Zealand.
Contact Details
Quick Links
Tel: 0800 945 237
Email: info@wilbest.co.nz
© 2022–2026 Wilbest. All rights reserved.
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